Refund Policy

Subscription fees are charged in advance and are non-refundable, except for the 30-day window on new annual subscriptions described in Section 3 and the service credits described in Section 7. You can always try the Service free for 14 days before you pay anything. This policy forms part of our Terms of Service.

New accounts get a 14-day free trial. No payment method is required to start it and no charge is made during it. If you do not add a payment method before the trial ends, the subscription does not begin and nothing is taken. Cancelling during the trial costs you nothing.

Monthly. Fees are charged at the start of each billing period and are non-refundable. If you cancel, you keep access until the end of the period you have paid for. We do not issue partial-month refunds.

Annual. If you cancel a new annual subscription within 30 days of your first annual payment, we will refund it in full. After that 30-day window annual fees are non-refundable, and you keep access until the end of the annual period. The 30-day refund is available once per organisation and does not apply to renewals.

Your price is made up of a base fee, a fee for each module you enable, and a per-seat charge. Changes are handled as follows.

Adding a module, adding seats, or moving to annual billing takes effect immediately. You are charged a prorated amount for the rest of the current period at the time of the change.

Removing a module, reducing seats, or moving from annual to monthly billing takes effect at the end of your current billing period. You keep full access to those modules and seats until then, and nothing is charged or credited at the time you make the change. Because you keep the access you paid for, no refund is due. You can reverse a scheduled reduction at any time before the period ends.

Usage-based charges — such as storage, API calls and payroll employee counts — are measured over the billing period and charged in arrears. Usage already consumed cannot be refunded. If you believe a usage charge is wrong, contact us within 30 days of the invoice and we will investigate and correct any error.

Refunds are issued net of any tax we have already remitted to a tax authority where that tax is not recoverable by us. Where tax is recoverable, it is refunded with the fee.

If the Service is completely unavailable for more than four hours in a single calendar month for reasons within our control, you may request a service credit equal to the prorated value of the affected time. Requests must be made within 30 days of the outage. Credits are applied to future invoices, cannot be exchanged for cash, and are your sole and exclusive remedy for unavailability. Outages caused by your own network or equipment, by a third-party service, by scheduled maintenance we notified in advance, or by events outside our reasonable control do not qualify.

Where we have signed a separate written agreement or order form with you, the refund terms in that document apply and override this policy to the extent they conflict.

We may decline a refund where we reasonably believe the request is made in bad faith, the account has breached our Terms of Service, or the refund process is being used repeatedly to obtain free use of the Service. We may also issue a refund or credit at our discretion in circumstances not covered above; doing so once does not oblige us to do so again.

Email billing@erps.one with your account email, the invoice or payment date, and the reason for your request. We review requests within 5 business days. Approved refunds are returned to the original payment method within 10 business days, though your bank may take longer to show them.

Please contact us before disputing a charge with your bank or card issuer — most billing questions are resolved quickly. If a chargeback is raised without contacting us first, we may suspend the account until the dispute is resolved, and we may recover from you any fee the chargeback causes us to incur.

We may update this policy. The "Last updated" date above shows when it last changed. The policy in force on the date of your payment is the one that applies to that payment.